Our mission

To shape fairer and more effective public services by supporting organisations to work in partnership with the people they serve.

Our values

These are the ways of working that we bring to every project.

1. We do serious work, it gets messy, we hold it lightly
   We trust the process. We’re ok with uncertainty. Our work is better when we enjoy it and help others to do the same.
2. We care and we show it
   We do things we are passionate about. We don’t mind being vulnerable. We build trust and connectedness.
3. We make creative stuff happen
   We remove barriers and activate different ways of thinking.
4. We are actively inclusive
   We make things where lots of people can feel like they belong. We help people feel motivated to take part.
5. We are aspirational and confident that things can be really different
   Strengths based, appreciative, led by generous assumptions. We reframe challenges as opportunities because we know change is possible.
6. We pull the right levers for change to happen
   Pragmatic, realistic, boundaried and grounded. Real stuff changes, people notice. We’re experienced professionals. We show how to be formal but friendly.
7. We are open and curious
   We are reflective and always seeking to learn and adapt. We start with what’s there, solutions come later.
8. We’re calm in a crisis
   We are flexible and responsive. We don’t panic. We find a way through, together.
9. We do stuff really well
   Knowledgeable, experienced and skilled. Rigorous and detail-oriented. Reliable, dependable and professional. Financially sound. We keep ourselves and our business healthy so we can stick around and be at our best.