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When experience isn’t yet a story

Reading time: 3 minutesI’ve spent over 20 years working to engage people in shaping the services they use. I’ve seen the power of hearing people’s stories and using them to building better systems. But recently, while working with young people around vaccinations, I found myself facing a very different kind of challenge. These young people weren’t resistant. But they also didn’t seem connected to the experience of having vaccinations at all. It made me wonder: what happens when we try to engage people around something they didn’t choose, don’t feel part of, and maybe didn’t even want?

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